Frequently Asked Questions

Q-1 If user cannot login to EHS and PTW system, then what to do?

Send email to ehs.support@pressmetal.com. That will be take care by EHS Application Administrator users. They will check and give the login user details.

Q-2 I forgot my password. How do I reset it?

Click on the Forget Password link in the EHS and PTW System login screen. Enter your username and send to email address from employee records. You will receive an email to your company-registered email address with the password reset link. Click the link and reset the password.

Note:

New Passwords must atleast 8 characters, with atleast an uppercase, number and symbol.

Q-3 I need to change my password. How do I change it?

After logged in into the application, click on Change Password link from user profile menu in the EHS and PTW System. Enter your old password, New Password and Confirm Password. Please Submit it.

Note:

Password must be changed every 90 days. New Passwords must be a minimum of 8 characters, with atleast an uppercase, number and symbol e.g. Ehs@2020

Q-4 If my staff resigned or on leave, how do I change/update department user in EHS and PTW system? Resigned Employee actions assigned to Other Employees (PIC)

Raise query or Send email to ehs.support@pressmetal.com with information such in table below. That will be taken care by EHS Application Administrator users. They will check and give the login user details.

Information Required:

	Name	ID	Department	System Role	PIC to take over
1	Mariani Binti Jelani	103328	H&S	Health	Wrong Ling Tzen (103298)
2	Ericha Anak Selan	104462	H&S	Health	Wrong Ling Tzen (103298)

Q-5 How to request new user access for new staff?

Option 1: Contact Plant EHS Staff, and provide information as below. EHS staff will contact EHS Application Administrator users to update accordingly.

Option 2: Raise query or Send email to ehs.support@pressmetal.com. That will be take care by EHS Application Administrator users. They will check and given login user details.

Information Required:

ID:___________
Name:___________
Department:___________
System Role:___________(i.e. Department representatives / HOD etc.)
Email address:___________

Q-6 What is the difference between For Your Action, For Your Review, For Your Information?

For Your Action – Display “Incident”, “Accident”, “Site Inspection” and Action Items which needs to be performed. Also display the tasks which are saved as draft are displayed here. User will update final information and submit it for further action. (This section is display by default)
For Your Review – Display the tasks such as “Incident”, “Accident”, “Site Inspection” including Action Items which needs to be reviewed. The tasks will be displayed to reviewer for review where reviewer will take action against it.
For Your Information – Display all the tasks such as “Incident”, “Accident”, “Site Inspection” to creator/requester with their current status. User can view the task details by clicking subject in “Subject” column.
Upcoming Tasks – Display future tasks which are planned already.

Q-7 How I view the statistic in dashboard?

Q-8 How to search accident/incident report?

Q-9 How to manually generate the accident/incident report?

Q-10 How to generate the accident/incident report in accident/incident case?

Q-11 Can I change CAPA responsibility person after the Investigation closed?

You cannot change CAPA responsibility person after the investigation is closed, but you have multiple opportunities to change or edit the CAPA responsibility person and task during the investigation workflow.

Note:

Please always practice information validation and diligence for accuracy when inputting information and approving in EHS software.

Q-12 How to search Site inspection?

Q-13 When Plant HS/ Env Team raise site inspection, they may suggest CAPA and CAPA responsible person. As a HOD, can I amend the CAPA details or change the CAPA responsibility person during review?

Yes you can, you able to add in CAPA and also assign to your other department members for action.

Note:

You can only assign to your own department team members. Please always practice information validation and diligence for accuracy when inputting information and approving in EHS software.